AmeriHealth Mercy Health Plan’s mission is to provide quality and accessible health care services to its members. We recognize that cultural differences may sometimes present barriers to accessing and receiving quality health care and we are committed to working to eliminate these potential barriers. An example of how we address cultural issues is the provision of interpreter services and translated materials to members who are identified as having Limited English Proficiency (LEP), and the provision of special services to members with Low Literacy Proficiency (LLP) and/or sensory impairments.
Providers and physicians face these same issues every day in clinical practice. In addition to addressing concerns regarding language and communications, physicians working with our members often need to make distinctions between traditional treatment methods and/or non-traditional treatment methods that are consistent with the member’s cultural background. Language, religious beliefs, cultural norms, socioeconomic conditions, diet, etc., may make one treatment method more palatable to a member of a particular culture than to another of a differing culture.
Providers who are unable to offer or procure translation services for an LEP, LLP, or sensory impaired member should contact AmeriHealth Mercy’s Member Services Department at 1-877-991-7200 for assistance with locating a professional interpreter. |
Community 
