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Important Numbers
Member Services
1-888-991-7200
TTY for the Deaf: 1-888-987-5704

24/7 Nurse Call Line
1-866-566-1513

Care Management
1-877-693-8271, option 2

WeeCare Program
1-877-364-6797

Enrollment Specialist
1-800-440-3989
TTY for the Deaf: 1-800-618-4225

Family Planning:
(AmeriHealth First) 1-800-541-4560

Department of Public Welfare CONNECT Early Intervention Program
1-800-692-7288

Pennsylvania Tobacco Cessation Information
1-800-QUIT-NOW

Clinical Sentinel Hotline
1-800-426-2090

Medical Assistance Provider Compliance
1-866-379-8477

Department of Public Welfare Statewide Change Center
1-877-395-8930
The Department of Public Welfare Statewide Change Center handles the following issues:

  • Changes to name, address, phone number
  • Adding a new baby
  • Changing dependents
  • Third-party liability
  • Updates to eligibility status
  • Benefit changes

Call 1-877-395-8930 if you have any questions about your Medical Assistance benefits.

Behavioral Health Treatment includes mental health/drug and alcohol services. These services are available for any AmeriHealth Mercy member through your local county mental health/drug and alcohol office. If you need these services, help is available 24 hours a day, 7 days a week. Call the toll free number for the county where you live to speak to someone and make an appointment.

County Drug/Alcohol/Mental Health
The following counties use the same phone number to access the services
Adams 1-866-738-9849
Berks 1-866-292-7886
Carbon 1-866-473-5862
Cumberland 1-888-722-8646
Dauphin 1-888-722-8646
Lackawanna 1-866-668-4696
Lancaster 1-888-722-8646
Lebanon 1-888-722-8646
Lehigh 1-866-238-2311
Luzerne 1-866-668-4696
Monroe 1-866-473-5862
Northampton 1-866-238-2312
Perry 1-888-722-8646
Pike 1-866-473-5862
York 1-866-542-0299

Medical Assistance Transportation Program (MATP)
The Medical Assistance Transportation Program (MATP) is a special transportation service for people who receive Medical Assistance. This program is not for emergencies. (If you have an emergency, call 911.) To get MATP services, you have to register for the service by calling your county service number listed. You will need to show your Pennsylvania ACCESS Card when receiving these services.

County

MATP Services Phone Numbers
(you may use either number)

The following counties use different phone number to access each services

Adams

(717) 337-1345

1-800-830-6473

Berks

(610) 921-2361

1-800-383-2278

Carbon

(570) 669-6380

1-800-990-4287

Cumberland

(717) 240-6340

1-800-315-2546

Dauphin

(717) 232-7009

1-800-309-8905

Lackawanna

(570) 963-6482

 

Lancaster

(717) 291-1243

1-800-892-1122

Lebanon

(717) 273-9328

 

Lehigh

(610) 253-8333

1-888-253-8333

Luzerne

(570) 288-8420

1-800-679-4135

Monroe

(570) 839-8210

1-888-955-6282

Northampton

(610) 253-8333

1-888-253-8333

Perry

(717) 567-2490

1-877-800-7433

Pike

(570) 775-5550

1-866-681-4947

York

(717) 845-7553

1-800-632-9063
 
 
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