Important Numbers
Member Services
1-888-991-7200
TTY for the Deaf: 1-888-987-5704 |
Family Planning
(AmeriHealth First) 1-800-541-4560 |
24/7 Nurse Call Line
1-866-566-1513 |
EPSDT
1-855-300-8334 |
Care Management
1-877-693-8271, option 2 |
Department of Public Welfare
CONNECT Early Intervention Program
1-800-692-7288 |
WeeCare Program
1-877-364-6797 |
Pennsylvania Tobacco
Cessation Information
1-800-QUIT-NOW |
Enrollment Specialist
1-800-440-3989
TTY for the Deaf: 1-800-618-4225 |
Clinical Sentinel Hotline
1-800-426-2090 |
Special Needs Unit
1-800-684-5503 |
Medical Assistance
Provider Compliance
1-866-379-8477 |
Department of Public Welfare Statewide Change Center
1-877-395-8930
The Department of Public Welfare Statewide Change Center handles the following issues:
- Changes to name, address, phone number
- Adding a new baby
- Changing those who might fall under your insurance
- Third-party liability
- Updates to eligibility status
- Benefit changes
Behavioral Health Services
Behavioral Health Treatment includes mental health/drug and alcohol services. These services are available for any AmeriHealth Mercy member through your local county mental health/drug and alcohol office. If you need these services, help is available 24 hours a day, 7 days a week. Call the toll free number for the county where you live to speak to someone and make an appointment.
| County |
Drug/Alcohol/Mental Health |
| The following counties use the same phone number to access the services |
| Adams |
1-866-738-9849 |
| Berks |
1-866-292-7886 |
| Cumberland |
1-888-722-8646 |
| Dauphin |
1-888-722-8646 |
| Franklin |
1-866-773-7917 |
| Fulton |
1-866-773-7917 |
| Huntingdon |
1-866-878-6046 |
| Lackawanna |
1-866-668-4696 |
| Lancaster |
1-888-722-8646 |
| Lebanon |
1-888-722-8646 |
| Lehigh |
1-866-238-2311 |
| Luzerne |
1-866-668-4696 |
| Northampton |
1-866-238-2312 |
| Perry |
1-888-722-8646 |
| York |
1-866-542-0299 |
The following counties use different phone numbers to access Drug/Alcohol/Mental Health services:
| County |
Drug/Alcohol |
Mental Health
|
| Carbon |
1-866-824-3578 |
1-800-338-6467 |
| Monroe |
1-866-824-3578 |
1-800-338-6467 |
| Pike |
1-866-824-3578 |
1-800-338-6467 |
Medical Assistance Transportation Program (MATP)
The Medical Assistance Transportation Program (MATP) is a special transportation service for people who get Medical Assistance. This program is not for emergencies. (If you have an emergency, call 911.) To get MATP services, you have to register for the service by calling your county service number listed below. You will need to show your Pennsylvania ACCESS Card when getting these services.
| County |
MATP Services |
Phone Number
(you may use either number) |
| The following counties use different phone numbers to access services |
| Adams |
(717) 337-1345 |
1-800-830-6473 |
| Berks |
(610) 921-2361 |
1-800-383-2278 |
| Carbon |
(570) 669-6380 |
1-800-990-4287 |
| Cumberland |
(717) 240-6340 |
1-800-315-2546 |
| Dauphin |
(717) 232-7009 |
1-800-309-8905 |
| Franklin |
(717) 232-7009 |
1-800-309-8905 |
| Fulton |
(717) 232-7009 |
1-800-309-8905 |
| Huntingdon |
(717) 232-7009 |
1-800-309-8905 |
| Lackawanna |
(570) 963-6482 |
|
| Lancaster |
(717) 291-1243 |
1-800-892-1122 |
| Lebanon |
(717) 273-9328 |
|
| Lehigh |
(610) 253-8333 |
1-888-253-8333 |
| Luzerne |
(570) 288-8420 |
1-800-679-4135 |
| Monroe |
(570) 839-8210 |
1-888-955-6282 |
| Northampton |
(610) 253-8333 |
1-888-253-8333 |
| Perry |
(717) 567-2490 |
1-877-800-7433 |
| Pike |
(570) 775-5550 |
1-866-681-4947 |
| York |
(717) 845-7553 |
1-800-632-9063 |
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